Return and Refund Policy

All products sold on zenformoms.com (Weekly Planner, Monthly Planner, and any other digital downloads) are digital products delivered instantly after purchase.

Digital product policy

Because these are digital files delivered immediately upon payment, we are unable to offer refunds or exchanges once the download has started, in accordance with the EU Consumer Rights Directive (2011/83/EU) on digital content. By completing your purchase, you acknowledge that you consent to immediate delivery and that this means you lose your right of withdrawal once the file becomes available to you.

When we will issue a refund

We want you to be happy with your purchase. We will issue a full refund or replacement if:

• You received a corrupted, incomplete, or wrong file
• You were charged more than once for the same order
• A technical error on our end prevented you from accessing your download

How to request a refund

Contact us at pulaypolett@gmail.com within 14 days of your purchase, including your order number and a description of the issue. We aim to respond within 2 business days and resolve valid claims within 5 business days.

Contact information

Pulay Polett e.v.
3300 Eger, Egri Csillagok utca 68, Hungary
Email: pulaypolett@gmail.com